Urgent: winding-up petition, statutory demand or unpaid wages? Call 0333 123 5656Information for creditors
A practical starting point for creditors of companies where Radford Advisory is involved. This page provides general information and does not constitute legal, tax or financial advice.
Creditor portal
The secure IPS Creditor Portal may be used to access case reports, statutory notices and other case-specific documents where portal access has been provided.
Access the IPS Creditor PortalClaims and case information
Follow the instructions and deadlines issued for the particular insolvency case. The information below is a general guide only.
A proof of debt is a creditor’s formal statement of the amount owed. It may be required for the claim to be considered for voting or a distribution.
Submit supporting evidence such as invoices, statements, contracts, purchase orders or judgments. Submission does not guarantee payment, and creditors should follow the case-specific instructions provided.
Creditors may receive statutory reports, progress updates and notices asking them to vote on decisions. A decision may use a qualifying decision procedure, deemed consent or a virtual meeting where applicable.
Read each notice carefully, respond by the stated deadline and keep your postal and email details up to date.
The timing and amount of any dividend depend on asset realisations, costs, admitted creditor claims and the statutory order of priority. A dividend cannot normally be confirmed at the outset.
Submit your claim and evidence promptly. Verified bank details may be requested before payment, but no payment should be assumed unless formally confirmed by the office-holders.
Creditors may receive information explaining the basis of insolvency practitioner remuneration and expenses, and may have a role in approving or reviewing fees.
A creditors’ committee can assist the office-holders, review aspects of the case and represent creditor interests. Read the independent R3 guidance on insolvency practitioner fees and creditors’ committees.
Frequently asked questions
These concise answers are general guidance. The documents issued for a particular case take priority.
Usually, if you want your claim to be considered for voting or a distribution. Follow the instructions issued for the particular case and contact us if you are unsure.
Provide documents that support the amount claimed, such as invoices, statements, contracts, purchase orders or judgments. Explain any interest or other additions separately.
Use the access details issued to you and the company or case information requested by the portal. If access has not been provided or does not work, contact our office quoting the company name and case reference.
Reports are issued in accordance with the requirements and timetable applying to the case. Check previous notices and the portal, or contact our office quoting the case reference.
A dividend depends on asset realisations, costs, admitted claims and the statutory order of priority. No payment should be assumed unless the office-holders formally confirm one.
VAT-registered creditors may be eligible for bad-debt relief, subject to HMRC’s conditions. Read the current HMRC VAT bad-debt relief guidance or seek appropriate tax advice.
Contact our office quoting the company name and case reference. Bank-detail changes may be subject to verification; do not send sensitive banking information unless requested through a verified channel.
The office-holders should explain the decision and any applicable review or appeal route. The procedure and time limits can vary, so act promptly on the notice provided.
Read the decision notice carefully and submit any vote or required proof by the stated deadline, using the method specified for that case.
Email or telephone Radford Advisory and quote the full company name and case reference so the enquiry can be directed correctly.
Creditor resources
These external resources provide independent or official information. Links open in a new tab.
Contact about an insolvency case
This helps us direct your enquiry to the correct case team. Please do not use the website callback form to submit a proof of debt or sensitive banking information.