Complaints policy
How to raise a concern with Radford Advisory.
We are committed to providing a professional and high-quality service. We take complaints seriously and use them as an opportunity to improve our standards.
Open the Complaints Procedure PDF
How to make a complaint
We encourage you to raise the matter initially with the member of staff with whom you have been dealing. If the matter cannot be resolved informally, or you wish to make a formal complaint, please contact us in writing.
Post
Radford Advisory Limited
Atlantic Business Centre
Atlantic Street
Altrincham
WA14 5NQ
Please include the case or company name, a clear description of your concerns, relevant documents or correspondence and how you would like the matter to be resolved.
Our internal procedure
1. Acknowledgement
We will acknowledge your complaint in writing within five working days and confirm who will deal with it.
2. Investigation
Your complaint will be investigated by a senior member of the firm who was not directly involved in the matters giving rise to your concern. Complaints are normally handled by Edward Bible. A complaint relating to Edward Bible will be investigated by John Radford.
3. Formal response
We aim to provide a substantive written response within 21 days. If additional time is required, we will explain the reason and provide an estimated response date.
Complain about Radford Advisory externally
You should normally raise your complaint with us first. If you remain dissatisfied with our response to a complaint concerning one of our licensed insolvency practitioners, you can refer it through the Insolvency Service's official complaints route. The Insolvency Service will pass an eligible complaint to the relevant authorising body.